We analysed the workflow of the offline orders and replicated the process in a custom built CRM. This included automation and improvements to the order management process eliminating human error and making the client experience a breeze. The technologies used include PHP, MYSQL, JS and Amazon Web services. Since its launch the system has reduced lead times on jobs and reduced operating costs significantly.
We set out to disrupt an ever increasingly competitive and growing market. Our final solution offers the customer a hassle free booking and payment journey whilst giving operations the confidence and best chance to deliver and exceed customer expectations. After gaining traction and market share the £120,000 investment was secured to expand operations and marketing activity.